Knowledge Base

When booking a mooring through Bookabuoy, you must confirm that your boat is properly insured. This insurance requirement is mandatory for all bookings and helps protect both you and the mooring owner.

Moorings are reserved on a nightly basis, with specific check-in and check-out times:

• Check-in: 12:00 PM (midday) on your first selected date
• Check-out: 10:00 AM the day after your last selected date

Long-term bookings are available and may come with discounted rates for extended stays.

When booking a berth, you'll need to provide additional information about your vessel:

• Boat size and dimensions
• Draft details
• Hull cleaning history
• Any special requirements or considerations

Upon booking confirmation, you'll receive comprehensive location details including:

• Navigational coordinates
• Local landmarks
• Specific location instructions

Bookabuoy provides an interactive map showing all available moorings throughout New Zealand, making it easy to locate your booking and explore other options in the area.

Our cancellation policy allows for flexibility while protecting both parties:

• Cancellations made up to 48 hours before check-in receive a refund minus a 10% service fee
• No refunds are available for cancellations within 48 hours of check-in
• For weather-related changes, standard cancellation terms apply if canceling before arrival
• If already on the mooring, stay extensions may be possible subject to availability

Bookabuoy handles all administrative aspects of your stay:

• Automatic notifications to the Harbour Master and mooring owner
• If you find another boat on your booked mooring, contact our support team for immediate assistance
• Support for finding alternative moorings if weather conditions change